Monday, 31 May 2021

"Image credit: Yoshihide NomuraIf you’ve ever had the privilege of being present for a baby’s first..."

Photo of a baby meeting a puppy.
Image credit: Yoshihide Nomura

If you’ve ever had the privilege of being present for a baby’s first joyful encounter with a household pet, you’ll have noticed the profound wonder and excitement of the little one’s reaction. Once upon a time, that was each of us beaming and bouncing up and down with the thrill of meeting our first dog or cat.

Don’t lose that joy — be like these Canadian women watching whales from their garden:

From our earliest days, most of us have simply loved animals. We fill children’s books with tales of them and choose them as life companions. In many cultures, animals are sources of sacred power, and in all parts of the world, wildlife is absolutely essential to balanced ecosystems.

67% of American households now include pets — that’s the majority of your consumer base signalling just how much animals matter to them. When local business owners and marketers communicate with most customers about animals, shared affinity is ready-built into the exchange, drawing on feelings of warmth, admiration, responsibility, concern, and happiness. These dearly-held sentiments can be sturdy building blocks of benefit for other-than-human creatures, communities, and your business. This is deeply good marketing, which can yield personal satisfaction, press, links, citations, loyalty, and positive social change.

Today, we’ll consider eight options for honoring the love both you and your customers have in common when it comes to animals, plus tips for weaving your efforts into your local business marketing strategy.

All animal-centric activities, great and small

Almost any local business will find one or more actionable ideas here to demonstrate care for animals.

1. Expand your welcome to customers’ pets

Where local health codes and business models permit, make provisions for pets at your place of business. Before the pandemic, dog-friendly dining patios, water stations, lodgings, and shopping center-based dog parks were on the rise and can return once safety does. Put a bowl of dog treats outside your storefront to make your business a memorable highlight of neighbors’ daily dog walks, keep a stash of them behind the counter if pets are permitted indoors, and take note of the dairy delivery drivers who toss snacks to dogs when bringing groceries to customers in the pacific northwest.

A kiosk of free doggy cleanup bags could be a draw to your door and a boon to the neighborhood. Bring customers inside when it’s safe again to do so with a feature wall of local pet photos. Hold contests that center pets or feature pet-centric prizes, or host a pet-based event. Meanwhile, if your business is located in a neighborhood far from large pet supply stores, consider whether a pet section makes sense in your inventory.

2. Make a place for staff pets

Photo of a man at a business counter handing a paper to a golden retriever. A five-star review is overlaid reading "The resident dogs are so friendly"
Image credit: Groupon

Every year, new studies are published indicating that when pets interact with people, humans benefit from lowered cortisol and blood pressure levels and a variety of improvements in states of whole body well-being. As a shopper, I can say that my household loves visiting businesses with resident pets. Prior to stay-at-home orders, some of our most memorable shopping excursions were to the nursery with the noble-looking Australian shepards, the craft store with the little terriers, and the farm stand with the dachshunds. To-do lists sounded like this:

“We need to buy mulch. Oh, and we’ll get to see Pushkin the little red dog!”

Companies are always seeking out methods of creating memorable experiences, and friendly cats and dogs on-site can be instant magic in this regard.

At Moz, even before we were working remotely, honored staff pets added calm and pleasure to company meetings, with an established policy for animal etiquette and safety practices Mozzers agreed to in order to bring their companions to the office. Even at companies that can’t have animals on the premises as a regular thing, bring-your-pet-to-work days can signal to staff that a brand is sensitive to work/life balance once it becomes safe again for people to return to offices. Evaluate how a company you’re marketing might safely incorporate animal companions into the workplace for the happiness of both staff and customers.

3. Expand your welcome to wildlife

Photo of butterflies and a bee landing on a flower.
Image credit: Theresa_Gunn

Many businesses have the space to hang a bird feeder and water dish or set up a bird bath. Nesting boxes for birds and bats are small and can be fitted into all sorts of nooks and eaves around your building in any spot where droppings won’t be a nuisance.

If your business is lucky enough to have the space, planter boxes can provide flowers, fruit, seeds, nectar, pollen, and nesting materials for birds, butterflies, bees, and other pollinators.. Call a local nursery to ask which native plants will fit in your containers and support winged visitors. If you have more space and can plant a hedge, you’ll be making a home for many types of birds and insects, and may even offer protection to rabbits, raccoons, possums, and other small animals.

Well-planned Main Streets and shopping districts can provide more than just sidewalks for humans and streets for cars — they can be places where hummingbirds sip from flower to flower, bees gather pollen, butterflies migrate, and herbivores find forage. Take your seat at city planning meetings and become an advocate for green space in commercial areas, bird-friendly windows, accessible waterways, and other ecological development strategies.

4. Sponsor wildlife crossings, corridor, and rescue programs

Millions of domestic and native animals lose their lives on our roads every year, but wildlife corridors that create safe roaming paths through fragmented areas can reduce animal-related car accidents by as much as 80%. If your heart sinks every time you see a dead animal on the highway, talk to your city council about planning wildlife crossings and corridors in your community and then either help build them or have your brand sponsor their construction. Extra credit to you if you can get your customers involved, too.

Meanwhile, if you’ve ever had to call a wildlife rescue and rehabilitation number after encountering an injured animal on the road, having a bird stun itself by crashing into a window, or finding unfledged nestlings on the ground, you know what a lifeline these programs can be. Do some research on agencies and groups in your community that contribute this vital work and offer volunteer hours or financial support.

5. Sponsor guide dog and companion animal programs

Photo of a woman sitting with a guide dog.
Image credit: Zelda Richardson

Dogs that act as the guides, protectors, and friends of differently-abled people are heroes, and it takes a great deal of care, time, and money to train them for their work. Additionally, many communities have programs that bring pets to children’s hospitals, elder care homes, and other centers for the important benefits humans can experience just from interacting with a loving, friendly animal.

If you’re looking for a sponsorship opportunity that can make a world of difference in people’s everyday lives, research these types of programs and volunteer or sponsor them.

6. Sponsor no-kill animal shelters

An image of a Google search for "No kill animal shelter"

When animal lovers seek pet adoption, many insist on visiting only no-kill shelters in order to make a statement consistent with their humane values and to avoid the trauma of having to choose among animals who may be killed if not brought home.

If your region has a no-kill shelter, it’s not only a good thing to contribute to, but can also be a source of fostering community goodwill when you allow these programs to place donation jars at registers.

7. Offer plant-based and cruelty-free options

A five-star review for a business saying: Finally, a fast food drive through where vegetarian food isn't an afterthought or ignored.

There’s a reason even fast-food franchises are offering veggie burgers now, and I see the source of it in my own family where 65% of the young people are vegetarians or vegans. Meanwhile, nearly all of them actively seek out self-care products labeled as cruelty-free.

Even if your business isn’t staffed by herbivores or animal rights activists, you can include them in the welcome you’re building so that all community members have something to eat, drink, and purchase. Nielsen found in 2018 that 39% of Americans are upping the amount of plant-based dishes in their diets, and it’s my belief that these numbers will continue to rise. Now is the time to be sure you’re not overlooking this growing consumer base who will reward your care for their needs with patronage.

8. Protect water

Photo of a beaver swimming with text overlaid saying: Did you know that beavers mitigate wildfires, droughts, and floods?
Image credit: Mark Giuliucci

If a deep regard for animals is shared by your company and customers, there is likely no better cause to support than the protection of all forms of water, on which we all depend for life. Cleaning up and defending the future of streams, rivers, ponds, wetlands, lakes, and oceans is challenging, vital work for us all.

Take an active role, and invite customers to learn and change with you, in removing pollutants and plastics from water sources, abandoning oil pipelines in favor of green energy, replacing forever-products with biodegradable ones, replacing many ecologically-disastrous man-made dams with biodiverse beaver dam habitat, encouraging local water boards to include Indigenous leadership in sustainable community planning, protecting remaining wetlands from development, and providing safe drinking water to all communities.

Be a vocal advocate for very good reasons

Photo of a yellow warbler sitting on a tree branch.
Image credit: Tim Sackton.

In some cultures and faiths, acts of private charity and kindness are meant to be kept secret. At a corporate level, though, social good can be exponentially expanded when brands are willing to take public stands on matters of conscience. The larger your business, the louder your voice inviting participation in works and causes that honor animals.

Once you’ve determined how you’ll be incorporating care for other creatures into your business plan, here are 10 ways to get the word out to the community you serve:

  • Publish optimized website content, based on keyword research and community interest, to explain your brand’s animal-centric activities.

  • Ask the organizations you support to interview someone at your company to explain why your staff/customers are volunteering/donating to this particularly worthy cause. These groups will also likely be looking for content opportunities. Volunteering to be the subject of an interview can expand their reach and hopefully deliver a good link or two to your website, as well.

  • Reach out to local reporters to let them know that this is an angle of your business operations that the public might enjoy reading about; we could all use some good news these days in the local paper!

  • If appropriate, get unstructured citations on local blogs or structured citations on specialty directories. For example, HappyCow.net offers a directory of restaurants where plant-based diners can find a meal.

  • If appropriate, create image and video content about company pets, wildlife stewardship, and local ecological efforts, demonstrating your business’s participation and inviting customers to enjoy taking part.

  • Promote content that you and others have published about your activities on your social media channels.

  • Partner with other local business owners with similar policies and programs to share work and send customers to one another.

  • Write some animal-centric Google posts on your Google Business Profile

  • Assess whether Google My Business Categories or attributes could be added to your listing to represent animal-related features of your business.

  • Add photos of staff pets or wildlife features at your location to your GMB listing if they add to the welcoming ambiance of your place of business.

Wag more

Watch the above video by a local business and you’ll see how almost any company can make memorable, emotional connections with the people they serve thanks to a widely-shared love of animals. Actions that celebrate, rather than exploit, our animal relations surely fall under the phenomenon of kindness as currency with multiple studies showing how people are more apt to act with generosity of spirit when they see others do so.

When you’re tasked with marketing, you’re always looking for that extra reason to be chosen by customers. 73% of people say they care about the company they buy from, not just the product. The furry paw poised on your knee right now, the purr emanating from behind your laptop, the songs of birds outside your window could be calling you to connect with customers in an authentic new way, over your joint, abiding care for animals. These days, who wouldn’t welcome a chance to wag more?

Looking for more authentic local search marketing tips to make your community a better place to live and work? Read The Essential Local SEO Strategy Guide.



- http://monleyhomes.blogspot.com/2021/05/8-ways-to-champion-animals-in-your.html
from Tumblr https://monleyhomes.tumblr.com/post/652758244764319744

"““““““““““““““““““““““““““““““““ This year’s MozCon Virtual is right around the corner, and we..."

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This year’s MozCon Virtual is right around the corner, and we couldn’t be more excited! If you’ve never considered it before, it’s high time you became acquainted with the idea of a “couchference” — a full-fledged conference held from the comfort of your home office space, real office space, or even your sofa.

On July 12th, 13th, and 14th, join Ringmaster Roger under the MozCon big top for insights and tactical presentations from industry leaders, plus the opportunity to connect and network with fellow attendees!

Tickets are just $129 for Moz subscribers until May 31, including access to the professionally produced video bundle (a $350 value!), providing incredible marketing thought leadership at an unheard-of price:

Save my spot at MozCon Virtual!

And remember, this is a great opportunity for our friends around the world and those who aren’t able to travel to experience the MozCon magic live! If this will be your first time attending, we’d love to hear what talk you’re most excited for in the comments.

Read on to see what your favorite industry leaders are speaking on this year!

All talk times are in Pacific, so keep that in mind when planning your day!

Monday, July 12th


8:30am – Networking

Open time for attendees to connect with other attendees and MozCon partners.

9:00am – Welcome to MozCon 2021

Sarah Bird, CEO of Moz

The fearless leader of Moz will be welcoming each and every one of us to this year’s virtual event, laying out exactly what you can expect over the next three days.

9:35am – Doing the Perfectly (Im)Possible: Debunking Digital PR & Link Building Myths in 2021

Shannon McGuirk, Client Services and Delivery Director | Aira

“You better be pitching that campaign into the press before 9am and definitely not on a Friday or Monday!”

“Link relevancy is important if you’re a link builder, but if you’re a digital PR, it doesn’t really matter.”

“You’re asking the impossible to get links to category and product pages.”

Tired of hearing bold claims and questions like these? We are too. Shannon is going to challenge many of the digital PR and link building myths you’re seeing debated on Twitter. From the old classic myths that stand the test of time and are always asked, through to new beliefs that are hot topics, she’s going to use data, insights and case studies to show you how to cover some of these beliefs and improve your link building and digital PR efforts in 2021.”

10:15am — The Science of Purchasing Behavior: How to Use it Effectively to Attract & Convert More Prospects Into Customers

Flavilla Fongang, Founder & Creative Brand Strategist | 3 Colours Rule

Some brands have achieved the dream: a large audience who believes in them, buying from them time and time again without questioning the value or authenticity of the products and services. And they’ve done it by developing an emotional connection with that audience. These days, it’s more about building a community around your brand, rather than simply having clients. We’ll explore the power of brand psychology that’s been used by huge, successful brands such as Apple or Starbucks to earn customers that are loyal long-term.

10:50am — Networking

Open time for attendees to connect with other attendees and MozCon partners.

11:15am — The Content Refresh: How to Do More With Less

Kameron Jenkins, Content Lead | Shopify

No matter where you work, there’s something we all seem to have a shortage of… time. Combine that with ambitious traffic KPIs and you’ll quickly realize that a 100% new content strategy isn’t sustainable. Enter the content refresh. Learn how to identify and execute the best refresh opportunities so you can rank faster and increase your existing content ROI.

11:40am — Rule Your Rivals: From Data to Action

Dr. Pete Meyers, Marketing Scientist | Moz

Most competitive analysis ends in an avalanche of potential keywords to target, leaving you buried in indecision. Real case studies will show you how to forge your data into an actionable plan that drives strategic, targeted content. Escape from under the keyword pile and conquer your content rivals.

12:20pm — Build for Search: Modern Web Dev That Puts SEO First

Dana DiTomaso, President & Partner | Kick Point

With the debut of Core Web Vitals, modern SEO is more relevant to website development than ever before. Sure, we’ve always been thinking about title tags and making sure our pages convert — but the actual underpinnings of a website might have been left to your web development team and maybe that one technical SEO. They’re likely very skilled people, but the chances of them thinking about how development decisions impact SEO are typically slim to none. Let’s modernize the relationship between the web development process and SEO.

12:55pm — Networking

Open time for attendees to connect with other attendees and MozCon partners.

1:20pm — Internationalization Errors: How to Go Global Without Losing All Of Your Traffic

Jackie Chu, SEO Lead, Intelligence | Uber

Internationalization is one of the leading causes of technical SEO debt for multinational companies. We’ll talk through common internationalization mistakes and how to avoid them so you can win visibility and grow anywhere.

2:00pm — Mastering 3 Click + Engagement Signals for Higher Rankings/Traffic

Cyrus Shepard, SEO Consultant | Moz

Successful websites are all different, yet nearly all Google-ranked websites succeed in the exact same fundamental ways. In our quest to optimize for Core Web Vitals, mobile-first indexing, and JavaScript rendering, have we lost sight of the content and user experiences that dominate the very top of Google search results? In this presentation, Cyrus explores the three Google click and engagement signals that top-ranking web pages master: clicks, long clicks, and last clicks. Using examples and experiment results, he demonstrates how any website — and SEOs of all skill levels — can leverage these signals for improved Google traffic.

2:40pm — Birds of a Feather Discussion Groups

Join fellow attendees in one of our Birds of a Feather Discussion groups to share ideas, and network with peers around a common topic. Birds of a Feather groups are informal, peer-to-peer conversations.

3:15pm — That’s a wrap on Day 1!

Networking remains open until 3:30.

Tuesday, July 13th


8:30am — Networking

Open time for attendees to connect with other attendees and MozCon partners.

9:00am — Day 2 Opens!

9:10am — Why Marketers Should Think More Like Investors To Drive Content Results

Ross Simmonds, Founder, CEO | Foundation Marketing

Every single piece of content your brand creates is an asset. So why do we view them as an expense? In this session, Ross will talk about the parallels between content marketing/SEO and the world of investing. From the techniques that take blog posts and landing pages to the moon, to the fundamentals of content investing to create a competitive advantage, learn how an investment mindset can drive results.

9:50am — Taking Charge of Your Indexability: How to Optimize and Prioritize Your Technical Work

Areej AbuAli, SEO Consultant

Take charge over the indexability of your website! With a focus on aggregators and classifieds, Areej will share advice on how to best reduce index bloat for large websites. Diving into parameter handling, sitemap logic, robots directives, and more, we’ll also assess how to analyze the most impactful changes, how to get sign-off from senior stakeholders, and how to prioritize work with product teams.

10:25am — Networking

Open time for attendees to connect with other attendees and MozCon partners.

10:50am — Reporting for Duty: Why You Need to Start Using GA4 TODAY

Brie E Anderson, Owner, Founder | BEAST Analytics

Much like with any other change, the change to Google Analytics 4 may seem daunting and a bit useless. But it’s better to get started now before you have to. Plus, in this presentation we will uncover secrets Google hands out in GA4. Then, stick around to see what is new and may be even better in the future.

11:15pm — Counterintuitive Content: How New Trends Have Disrupted Years of Bad Advice

Casie Gillette, Senior Director, Digital Marketing | KoMarketing

Along with the always-shifting landscape, one of the biggest things we as marketers struggle with is the sheer volume of information. For years we were told we had to produce as much content as possible. Then we were told to focus on quality but we still had to have a consistent schedule. What about YouTube or voice search or TikTok? The fact of the matter is, there’s no one way to do content marketing. In this session, we’ll look at content from an entirely different perspective and talk about how you can start creating content on your own terms.

11:55 — To Post or Not to Post: What We Learned From Analyzing Over 1,000 Google Posts

Joy Hawkins, Owner | Sterling Sky Inc

What value do Google Posts have, and how should the average SMB prioritize them? Dive into the data from two studies conducted by Sterling Sky to answer these questions.

The first study analyzes over 1,000 Google Posts to see what types perform better based on clicks and conversions, and measures the impact of various features such as stock photos, emojis, titles, and more. The second looks at whether posting on Google has any influence on where your business ranks in the local pack. Findings from both will have you reevaluating your clients’ Google posting strategy!

12:30pm — Networking

Open time for attendees to connect with other attendees and MozCon partners.

12:55pm — Maximize Your Conversions: Harnessing Full-Funnel Optimization for B2B Success

Joyce Collarde, SEO Supervisor | Obility

The long sales cycles presented in B2B pose a unique set of challenges for converting visitors into coveted users. Success requires a strategic approach that goes beyond the landing page to include your entire site. In this session, we’ll look at three tried-and-true methods for increasing your conversion rate and winning more business.

1:20pm — Beyond the Basics: 5 SEO Tricks for Uncovering Advanced Insights from Your SEO Data

Rob Ousbey, VP Strategy | Moz

Modern SEOs have no shortage of data, but you could learn even MORE about your site, content, links, and competitors by working smarter, not harder. Rob will show you how to breathe new life into your standard SEO data, and walk away with more advanced insights that are sure to impress your team (and your boss!)

2:00pm — The Cold Hard Truth about CTR and Other Common Metrics

Britney Muller, Serial Entrepreneur + Data Science Student | Data Sci 101

Reporting on website performance is an integral part of SEO, but not all metrics are created equal. If you think your metrics are telling the full story, think again. Start building more insightful reporting methods with data science. In this session, Britney will show you how to quash your reporting woes and make easy work of identifying exactly why your website’s performance changed.

2:35pm — Birds of a Feather Discussion Groups

Join fellow attendees in one of our Birds of a Feather Discussion groups to share ideas, and network with peers around a common topic. Birds of a Feather groups are informal, peer-to-peer conversations.

3:00pm — That’s a wrap on Day 2!

Networking remains open until 3:30.

Wednesday, July 14th


8:30am — Networking

Open time for attendees to connect with other attendees and MozCon partners.

9:00am — Day 3 Opens!

9:10am — The Fast & The Spurious: Core Web Vitals & SEO

Tom Capper, Senior Search Scientist | Moz

Core Web Vitals are all the rage, but do they live up to the hype? Tom explores the real SEO impact of Google’s shiny new metrics, which ones you actually need to worry about, and how to prioritize fixes.

9:50am — The Ultimate How-To for Faceted Navigation SEO in E-commerce

Luke Carthy, eCommerce Consultant

One of the biggest FAQs in e-commerce: “How do you handle faceted navigation when it comes to SEO?”

We’ll ask the tough questions and answer them head-on! Join Luke as he walks through case studies, real-world examples, and how to leverage faceted navigation to really capitalize on high-converting long-tail keywords. If you’re in e-commerce, you won’t want to miss this!

10:25am — Networking

Open time for attendees to connect with other attendees and MozCon partners.

10:50am — Let the API Do the Work: Harnessing Natural Language for More Productive SEO

Miracle Inameti-Archibong, Head of SEO | Erudite Agency

Keyword research is a vital process in getting insights into your consumer behaviour. However, it is often a very manual and labor-intensive process. How can we speed up the process so we can get to working on our implementations and getting results? Miracle walks through practical ways marketers can use APIs to do the heavy lifting and save time.

11:15am — A Live Guide to Finding & Filling the Gaps in Your Link Strategy

Amanda Milligan, Marketing Director | Fractl

Is your link portfolio strong enough to withstand everything Google and your competitors throw at you? If you’re hyper-focused on acquisition and you ignore strategy, you can end up with a pile of weak backlinks that aren’t relevant — and won’t move the needle. Competitive analysis is your key to finding and filling the gaps in your link building strategy. I’ll walk you through the process start-to-finish.

11:55am — From the Medic Update to Now: How the E-A-T Ecosystem Has Transformed Organic Search

Lily Ray, Senior Director, SEO & Head of Organic Research | Amsive Digital

Learn why E-A-T (expertise, authoritativeness, and trustworthiness) has taken a front seat in SEO discussions in recent years, the numerous places where Google focuses on E-A-T, and how the growing emphasis on surfacing authoritative content has drastically changed the organic search landscape across search, News, Discover, YouTube, and more.

12:30pm — Networking

Open time for attendees to connect with other attendees and MozCon partners.

12:30pm — Networking

Open time for attendees to connect with other attendees and MozCon partners.

12:55pm — Game-Changing Ways to Use the Google Search Console API

Noah Learner, Product Director | Two Octobers

Let’s face it, you aren’t getting what you want from your keyword data. Unlock your newest SEO secret weapon with this deep dive into the power of the Google Search Console API. This game-changing tool will help you crush the competition, sell SEO to your team, and win prospects with deep SEO insights you had no idea were available.

1:20pm — The 3 Most Important Search Marketing Tools…Your Heart, Your Brain, & Your [Small] Ego

Wil Reynolds, Founder & Vice President of Innovation | Seer Interactive

Search is a game of rankings. Only one can win the #1 spot and small tweaks can mean the difference between ranking #1 and #5. If you’re using the same tools as everyone else, what competitive advantage are you bringing to the table? Wil shows you how to transform your data into winning insights with 3 tools everyone has at their fingertips: your heart, your head, and a willingness to question everything you thought was true about SEO.

1:55pm — Birds of a Feather Discussion Groups

Join fellow attendees in one of our Birds of a Feather Discussion groups to share ideas, and network with peers around a common topic. Birds of a Feather groups are informal, peer-to-peer conversations.

2:30pm – Farewell and Goodbye from MozCon 2021

Sarah Bird, CEO of Moz

That’s a wrap on MozCon Virtual 2021! Stick around for networking until 3:30, and hope to see you again next year!

See you there?

Chatting with speakers via Q&A, connecting with peers and potential partners in Birds of a Feather groups, absorbing all the knowledge for another fruitful year of marketing… we can’t wait to share it with you!



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"“““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““ As SEOs, our goal when..."

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As SEOs, our goal when we’re creating content is to provide equitable access, which means that content isn’t just available to search engines, but also to people of all abilities. In the second installment of his three-part accessibility series, Cooper shows you how to ensure that your amazing content is accessible by bots AND people.

Photo of the whiteboard with handwritten notes on how content SEOs can focus on accessibility.

Click on the whiteboard image above to open a high resolution version in a new tab!

Video Transcription

Hey, Moz fans. Welcome to the latest edition of Whiteboard Friday. I’m Cooper Hollmaier. I started doing SEO in 2016, and today I worked at a large outdoor specialty retailer helping make our strategies for technical SEO come alive. Thank you for attending this Session 2 of 3 of our SEO and accessibility series. 

It all starts with accessibility

If you’ve taken the intro to SEO course here at Moz, you’re probably familiar with the concept called Mozlow’s hierarchy of SEO needs. If you’re not, the basic idea is that we have to have some foundational elements that are needed to make us rank in search engine results, and then we can layer some things on top to make us more competitive in those results.

A pyramid-shaped chart showing how different elements of SEO are graded according to how essential they are. The lower tiers are 'essential to rankings' and the higher tiers 'improve competitiveness'. Bottom tier: Crawl accessibility (so engines can reach and index your content). 2nd tier: Compelling content (that answers the searcher's query). 3rd tier: Keyword optimized (to attract searchers and engines).4th tier: Great user experience (including fast load speed, ease of use, and compelling UI on any device). 5th tier: Share-worthy content (that earns links, citations, and amplification). 6th tier: Title, URL, & description (to draw high CTR in the rankings). Top tier: Snippet/schema markup (to stand out in SERPs).

But it all starts with crawl accessibility, and in the same way it starts with basic human accessibility as well. Our goal when we’re creating content is to provide equitable access. So this means my content is not only available to search engines but people of all abilities as well. Let’s look at an example.

Making assumptions about your audience

Let’s say I’m a restaurant. Commonly you’ll see restaurants post their menu in the windows of their stores or shops. Well, the problem with this idea, while it seems easy because anyone can walk by, they don’t have to look at my Facebook or my website, and they can look at the menu, see what they like or don’t like, and then choose to engage with my business and enjoy my food.

Hand drawing of a menu with "Ordering Food" written above it.

What’s bad about this is that we’ve made some assumptions about our ideal audience. We’ve assumed that they’re the average height and that they’re tall enough to be able to see the menu that I posted in my window. We’ve assumed that they have great vision, that they on a rainy day can see the menu items and still make the decision to come inside. We’ve also assumed that by not including any pictures on our menu people know what we’re talking about.

They’re familiar with the cuisine that I’m making or the flowery culinary, eloquent culinary language that I’m using to describe my dishes. But I think what you’ll find is that these assumptions are exclusive versus inclusive, and we want to be inclusive of all of our audience members. So for example, assume maybe my person is not an average height. How do I account for that?

If they’re not the average height, seeing the menu might be impossible. Assume that maybe they have low vision or blindness and ask yourself, “Is this available digitally or in a Braille compatible format that they can access, too?” Or maybe add some pictures, add some different language to your menu to help people understand the culinary language that you’re using, because without that they might not understand and they might choose to avoid your restaurant versus come in and see it.

Ask “What if?”

Handwritten list of "what if" questions to ask yourself when making assumptions about your audience.

So these are things you can do to assume the best and provide a diverse group of people a better experience. 

Let’s do some math. If you have 1,000 people in your restaurant every month, we know from last time that 1 in 5 people on average have a disability in the United States. That means 200 of those 1,000 people have a disability, and you’re excluding them by not including some information or other mediums to consume your menu.

That compounded as 200 people times let’s say an average of $15 a meal, that’s $3,000 a month you’re leaving on the table quite literally. So think about that. It’s not just about providing equitable access, but it will cost your business money too, and $3,000 a month is very expensive, especially for a small business. I’m sure you’re saying, “Cooper, what if I’m not a small business? What if I want people to buy my product or give me a lead or come sign up for my service?”

Hand drawing of different content mediums to use for people of different abilities, including podcasts, emails, and videos.

That’s okay. These rules apply to you too. It’s the mindset. If you have a podcast, an email newsletter, a blog, a website, I would implore you to ask the question, “As a person with __________, can I __________?” Fill in that first blank with things like as a person with colorblindness, ADHD, dyslexia, hard of hearing, Down syndrome, can I and fill in that second blank with whatever you want people to do at your business.

Can I buy a product? Can I read this newsletter? Can I enjoy this podcast? If the answer to that question, that string of questioning, is no, you have a little bit of a problem. You have some work to do, right? 

Web Content Accessibility Guidelines

Handwritten list of WCAG criteria: POUR.

What I’m talking about is following the Web Content Accessibility Guidelines, and these are commonly called WCAG or “Wikag.” These guidelines are set up to make sure that our content on the web is accessible.

I think you’ll find that as you make your content accessible for people of diverse abilities, you’re going to have your content accessible for search engines of diverse abilities too. So following the four principles of Web Content Accessibility Guidelines, they are POUR or “Pour”: Perceivable, Operable, Understandable, or Robust, I think you’ll find that your content resonates better with your audience, you exclude less audience members, and your search engine optimization will ultimately only be that much better.

Perceivable

So what do I mean by perceivable? What I mean by perceivable is we all don’t want to look at a brick of text. I think that’s pretty clear. We tend to include things like images, video, and audio on our pages. What I want you to do is consider any time you’re using those rich media elements to include a text alternative. So this means images, include alt text. Videos, include captions and transcripts.

Audio, same thing, include the transcript so if I can’t hear that audio with my speakers, I’m able to either convert it into something I can use or I’m able to enjoy it in some other way. Then when we’re talking about video, including an ASL interpreter or converting your presentation into American Sign Language can also be a little bit more inclusive for the audience you’re trying to reach and save you a little bit of that money we talked about earlier.

Operable

Operable, what I mean by this is: Are your links saying “Click Here” or “Learn More,” or are they really telling me where I’m going as a user? Think about your users here. We know we love anchor text. We know that search engines love to see where we’re going too. So “Click Here” and “Learn More” aren’t as descriptive as they could be. They’re not as operable. It’s hard for me as a user to operate your website or your email newsletter or your podcast.

Understandable

Is my content understandable? So this is something I have a hard time doing too sometimes, but considering is the content that I’m writing at a reading level that my audience is going to enjoy that. Have I described it in a language that my customers understand? Oftentimes I think we get stuck in SEO and we start to use a lot of SEO language, especially if you’re working at like an agency with clients.

Taking the time to break it down into language that’s more understandable will allow you to resonate with a larger set of audience members, but also it will allow you generally to capture those search terms too, right? People aren’t looking up PhD level things in Google search. They’re looking up language that we can all understand, so consider that. 

Robust

Then robust, this kind of touches things like: Is my website mobile friendly? Is it responsive? Are the things that I’m producing compatible with a lot of technologies and these technologies include assistive technologies? So POUR, remember those things when producing web content. You shouldn’t need a monocle to read what you’re producing. You shouldn’t need a PhD to read what you’re producing. It should be really, really easy for a diverse group of people to access the stuff that you produce.

If you want some more information about WCAG, there’s a link right here, and it will be linked in the bottom of this post as well. 

What can content SEOs do?

Handwritten list of seven things SEOs can do to apply accessibility practices in their work.

So what can you do as a content SEO? 

  1. You can write informative and unique page titles. Those page titles matter for not just search engines but people as well and assistive technologies. 
  2. You can use headings correctly. Commonly I’ll see people use those H tags. You’re probably familiar with the H1, but H2, 3, 4, 5 and 6 matter too to style the page in a certain way and make the text bolder or brighter or larger, and that will be great. But as someone who’s using assistive technology or someone who’s trying to understand the parent-child relationships between things on a page, it’s going to be a lot harder for me to do that if I’m not using those headings correctly.
  3. Links are for users. One thing I always ask myself is, “Is this link on the page for SEO, or is it for my customer?” If the answer is it’s just on the page for SEO, come back to the table, figure out a way to make an SEO friendly approach to a customer problem, and put a link on the page that’s going to resonate with customers and also help your SEO. Not just one or the other.
  4. Plan for a text alternative. No matter what you’re building, I’m sure it’s going to involve some rich media. Plan to include captions, transcripts, ASL interpretation in your presentation from day one. 
  5. Over-describe what’s happening. We know that descriptions are going to help pick up additional synonyms and additional talking points for search engines as well. We know that being more comprehensive and honest and ethical will ultimately lead to a better SEO outcome. It also helps people, normal people with diverse abilities get that same outcome as well. Let them enjoy it. Make this about customers and not just search engines, and I think you’ll find that both parties win. 
  6. Provide clear instructions, so what you want people to do. Don’t make it hard to convert. 
  7. Number 7 is write content that you want to read.

I would ask you to close your eyes and listen to the content that you’ve written on the page and ask yourself, “Is this SEO optimized, or is this built in a way that a customer would want to engage with it?” What I want you to try to do is try to figure out, “How can I write this piece of content in a way that is just seamless? It’s invisible, and I’ve even optimized this for SEO. It just feels like it’s a normal piece of content that resonates with me.”

Hand drawing of a stick figure holding the hand of a robot. "Helping people + bots."

That’s what you’re looking for. The best SEO is invisible. Help people and bots. Not just bots or not just people. So focus on the Web Accessibility Guidelines. If you want some more information about WCAG, it’s right there. Next time, we’re going to talk about technical SEO and some behind-the-scenes code that will make your website more accessible for all.

Thanks for watching.

Video transcription by Speechpad.com



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8 Ways to Champion Animals in Your Local Business Marketing Strategy

Photo of a baby meeting a puppy.
Image credit: Yoshihide Nomura

If you’ve ever had the privilege of being present for a baby’s first joyful encounter with a household pet, you’ll have noticed the profound wonder and excitement of the little one’s reaction. Once upon a time, that was each of us beaming and bouncing up and down with the thrill of meeting our first dog or cat.

Don’t lose that joy — be like these Canadian women watching whales from their garden:

From our earliest days, most of us have simply loved animals. We fill children’s books with tales of them and choose them as life companions. In many cultures, animals are sources of sacred power, and in all parts of the world, wildlife is absolutely essential to balanced ecosystems.

67% of American households now include pets — that’s the majority of your consumer base signalling just how much animals matter to them. When local business owners and marketers communicate with most customers about animals, shared affinity is ready-built into the exchange, drawing on feelings of warmth, admiration, responsibility, concern, and happiness. These dearly-held sentiments can be sturdy building blocks of benefit for other-than-human creatures, communities, and your business. This is deeply good marketing, which can yield personal satisfaction, press, links, citations, loyalty, and positive social change.

Today, we’ll consider eight options for honoring the love both you and your customers have in common when it comes to animals, plus tips for weaving your efforts into your local business marketing strategy.

All animal-centric activities, great and small

Almost any local business will find one or more actionable ideas here to demonstrate care for animals.

1. Expand your welcome to customers’ pets

Where local health codes and business models permit, make provisions for pets at your place of business. Before the pandemic, dog-friendly dining patios, water stations, lodgings, and shopping center-based dog parks were on the rise and can return once safety does. Put a bowl of dog treats outside your storefront to make your business a memorable highlight of neighbors’ daily dog walks, keep a stash of them behind the counter if pets are permitted indoors, and take note of the dairy delivery drivers who toss snacks to dogs when bringing groceries to customers in the pacific northwest.

A kiosk of free doggy cleanup bags could be a draw to your door and a boon to the neighborhood. Bring customers inside when it’s safe again to do so with a feature wall of local pet photos. Hold contests that center pets or feature pet-centric prizes, or host a pet-based event. Meanwhile, if your business is located in a neighborhood far from large pet supply stores, consider whether a pet section makes sense in your inventory.

2. Make a place for staff pets

Photo of a man at a business counter handing a paper to a golden retriever. A five-star review is overlaid reading "The resident dogs are so friendly"
Image credit: Groupon

Every year, new studies are published indicating that when pets interact with people, humans benefit from lowered cortisol and blood pressure levels and a variety of improvements in states of whole body well-being. As a shopper, I can say that my household loves visiting businesses with resident pets. Prior to stay-at-home orders, some of our most memorable shopping excursions were to the nursery with the noble-looking Australian shepards, the craft store with the little terriers, and the farm stand with the dachshunds. To-do lists sounded like this:

“We need to buy mulch. Oh, and we’ll get to see Pushkin the little red dog!”

Companies are always seeking out methods of creating memorable experiences, and friendly cats and dogs on-site can be instant magic in this regard.

At Moz, even before we were working remotely, honored staff pets added calm and pleasure to company meetings, with an established policy for animal etiquette and safety practices Mozzers agreed to in order to bring their companions to the office. Even at companies that can’t have animals on the premises as a regular thing, bring-your-pet-to-work days can signal to staff that a brand is sensitive to work/life balance once it becomes safe again for people to return to offices. Evaluate how a company you’re marketing might safely incorporate animal companions into the workplace for the happiness of both staff and customers.

3. Expand your welcome to wildlife

Photo of butterflies and a bee landing on a flower.
Image credit: Theresa_Gunn

Many businesses have the space to hang a bird feeder and water dish or set up a bird bath. Nesting boxes for birds and bats are small and can be fitted into all sorts of nooks and eaves around your building in any spot where droppings won’t be a nuisance.

If your business is lucky enough to have the space, planter boxes can provide flowers, fruit, seeds, nectar, pollen, and nesting materials for birds, butterflies, bees, and other pollinators.. Call a local nursery to ask which native plants will fit in your containers and support winged visitors. If you have more space and can plant a hedge, you’ll be making a home for many types of birds and insects, and may even offer protection to rabbits, raccoons, possums, and other small animals.

Well-planned Main Streets and shopping districts can provide more than just sidewalks for humans and streets for cars — they can be places where hummingbirds sip from flower to flower, bees gather pollen, butterflies migrate, and herbivores find forage. Take your seat at city planning meetings and become an advocate for green space in commercial areas, bird-friendly windows, accessible waterways, and other ecological development strategies.

4. Sponsor wildlife crossings, corridor, and rescue programs

Millions of domestic and native animals lose their lives on our roads every year, but wildlife corridors that create safe roaming paths through fragmented areas can reduce animal-related car accidents by as much as 80%. If your heart sinks every time you see a dead animal on the highway, talk to your city council about planning wildlife crossings and corridors in your community and then either help build them or have your brand sponsor their construction. Extra credit to you if you can get your customers involved, too.

Meanwhile, if you’ve ever had to call a wildlife rescue and rehabilitation number after encountering an injured animal on the road, having a bird stun itself by crashing into a window, or finding unfledged nestlings on the ground, you know what a lifeline these programs can be. Do some research on agencies and groups in your community that contribute this vital work and offer volunteer hours or financial support.

5. Sponsor guide dog and companion animal programs

Photo of a woman sitting with a guide dog.
Image credit: Zelda Richardson

Dogs that act as the guides, protectors, and friends of differently-abled people are heroes, and it takes a great deal of care, time, and money to train them for their work. Additionally, many communities have programs that bring pets to children’s hospitals, elder care homes, and other centers for the important benefits humans can experience just from interacting with a loving, friendly animal.

If you’re looking for a sponsorship opportunity that can make a world of difference in people’s everyday lives, research these types of programs and volunteer or sponsor them.

6. Sponsor no-kill animal shelters

An image of a Google search for "No kill animal shelter"

When animal lovers seek pet adoption, many insist on visiting only no-kill shelters in order to make a statement consistent with their humane values and to avoid the trauma of having to choose among animals who may be killed if not brought home.

If your region has a no-kill shelter, it’s not only a good thing to contribute to, but can also be a source of fostering community goodwill when you allow these programs to place donation jars at registers.

7. Offer plant-based and cruelty-free options

A five-star review for a business saying: Finally, a fast food drive through where vegetarian food isn't an afterthought or ignored.

There’s a reason even fast-food franchises are offering veggie burgers now, and I see the source of it in my own family where 65% of the young people are vegetarians or vegans. Meanwhile, nearly all of them actively seek out self-care products labeled as cruelty-free.

Even if your business isn’t staffed by herbivores or animal rights activists, you can include them in the welcome you’re building so that all community members have something to eat, drink, and purchase. Nielsen found in 2018 that 39% of Americans are upping the amount of plant-based dishes in their diets, and it’s my belief that these numbers will continue to rise. Now is the time to be sure you’re not overlooking this growing consumer base who will reward your care for their needs with patronage.

8. Protect water

Photo of a beaver swimming with text overlaid saying: Did you know that beavers mitigate wildfires, droughts, and floods?
Image credit: Mark Giuliucci

If a deep regard for animals is shared by your company and customers, there is likely no better cause to support than the protection of all forms of water, on which we all depend for life. Cleaning up and defending the future of streams, rivers, ponds, wetlands, lakes, and oceans is challenging, vital work for us all.

Take an active role, and invite customers to learn and change with you, in removing pollutants and plastics from water sources, abandoning oil pipelines in favor of green energy, replacing forever-products with biodegradable ones, replacing many ecologically-disastrous man-made dams with biodiverse beaver dam habitat, encouraging local water boards to include Indigenous leadership in sustainable community planning, protecting remaining wetlands from development, and providing safe drinking water to all communities.

Be a vocal advocate for very good reasons

Photo of a yellow warbler sitting on a tree branch.
Image credit: Tim Sackton.

In some cultures and faiths, acts of private charity and kindness are meant to be kept secret. At a corporate level, though, social good can be exponentially expanded when brands are willing to take public stands on matters of conscience. The larger your business, the louder your voice inviting participation in works and causes that honor animals.

Once you’ve determined how you’ll be incorporating care for other creatures into your business plan, here are 10 ways to get the word out to the community you serve:

  • Publish optimized website content, based on keyword research and community interest, to explain your brand’s animal-centric activities.

  • Ask the organizations you support to interview someone at your company to explain why your staff/customers are volunteering/donating to this particularly worthy cause. These groups will also likely be looking for content opportunities. Volunteering to be the subject of an interview can expand their reach and hopefully deliver a good link or two to your website, as well.

  • Reach out to local reporters to let them know that this is an angle of your business operations that the public might enjoy reading about; we could all use some good news these days in the local paper!

  • If appropriate, get unstructured citations on local blogs or structured citations on specialty directories. For example, HappyCow.net offers a directory of restaurants where plant-based diners can find a meal.

  • If appropriate, create image and video content about company pets, wildlife stewardship, and local ecological efforts, demonstrating your business’s participation and inviting customers to enjoy taking part.

  • Promote content that you and others have published about your activities on your social media channels.

  • Partner with other local business owners with similar policies and programs to share work and send customers to one another.

  • Write some animal-centric Google posts on your Google Business Profile

  • Assess whether Google My Business Categories or attributes could be added to your listing to represent animal-related features of your business.

  • Add photos of staff pets or wildlife features at your location to your GMB listing if they add to the welcoming ambiance of your place of business.

Wag more

Watch the above video by a local business and you’ll see how almost any company can make memorable, emotional connections with the people they serve thanks to a widely-shared love of animals. Actions that celebrate, rather than exploit, our animal relations surely fall under the phenomenon of kindness as currency with multiple studies showing how people are more apt to act with generosity of spirit when they see others do so.

When you’re tasked with marketing, you’re always looking for that extra reason to be chosen by customers. 73% of people say they care about the company they buy from, not just the product. The furry paw poised on your knee right now, the purr emanating from behind your laptop, the songs of birds outside your window could be calling you to connect with customers in an authentic new way, over your joint, abiding care for animals. These days, who wouldn’t welcome a chance to wag more?

Looking for more authentic local search marketing tips to make your community a better place to live and work? Read The Essential Local SEO Strategy Guide.

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The author's views are entirely their own (excluding the unlikely event of hypnosis) and may not always reflect the views of Moz.