Monley Homes: October 2019

Thursday 31 October 2019

"“““““““““““““““““““““““ Posted by MiriamEllis Image credit: Dion GillardCan franchises make good..."

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Can franchises make good digital marketing agency clients? There are almost 750,000 of them in the US alone, employing some 9 million Americans. Chances are good you’ll have the opportunity to market a business with this specialized model at some point. In this structure:

The Franchisor grants permission to others to operate under its trademark, selling approved goods and services supported by an operating system and marketing.

The Franchisee is the person or group paying the franchisor for the right to use the trademark and the benefits of the operating system and marketing.

Seems simple enough. But it’s this structure that gives franchise marketing its unique complexities. For your agency, the challenge is that you can’t enter these marketing relationships equipped solely with your knowledge of corporate or local search marketing.

You need to deeply understand the setup to avoid bewilderment over why implementation bogs down with franchise clients and why players lose track of their roles, or even overwrite one another’s efforts.

In this post, we’ll give you some quick and useful coaching on the franchise model, but if your agency just got a phone call from Orangetheory or Smoothie King, you can get the bigger playbook right away.

Download The Practical Guide to Franchise Marketing

Roles and goals make franchises unique clients

Imagine a post-game locker room scene. On the field, all players seemed united by the goal of winning. But now, at different press conferences, the owner is saying the coach failed to meet standards, the coach is saying the owner should keep his opinions to himself, and several of the star players are saying they didn’t get the ball enough.

Franchises can be just like that when there’s confusion over roles and goals. Read on to get a peek into the playbook we’ve prepared to help the team as a whole work better together:

This post is excerpted from our new primer: The Practical Guide to Franchise Marketing.

Franchise marketing is a unique kind of activity. It does share a lot of qualities with corporate marketing (on the awareness side) and with SMB marketing (on the local side) but as we noted earlier, it’s sort of a joint custody arrangement that — like all custody arrangements — can get contentious at times.

Everyone wants the best for the brand, but everyone’s “best” is very much a matter of their own perspective and goals. Typically in this arrangement, there are at least two stakeholders, though sometimes there are more. The stakeholders and their goals tend to play out as follows:

Corporate Franchisor goals

Creating a strong brand to license more franchisors.
Controlling that brand so it isn’t negatively impacted.
Supporting franchisees with strong branding and resources so they succeed.

Master Franchisor goals

Working with corporate to protect the brand.
Licensing more local franchisors.
Supporting franchisees with resources so they succeed.

Regional or Area Franchisee goals

Driving customer traffic and revenue at individual locations.
Growing their portfolio of locations.
Supporting location managers with resources so they succeed.

Owner/Operator Franchisee goals

Increasing location(s) foot traffic.
Increasing location(s) revenue.
Building customer loyalty at the location(s).

In what ways is franchise marketing different from corporate or standard SMB marketing? There are some unique challenges that franchisors and franchisees face which are worth unpacking. Some of them are:

Conflicting goals between franchisor/franchisee
Faster turnover of locations and addresses
Different opening hours, menus and promotions from location to location
Unique local sales and marketing opportunities and challenges
Competitors on both the brand side but also among local SMBs
Lack of clearly defined marketing roles causing work to be overwritten, duplicated, or even neglected

Getting your agency’s head in the game

Your agency can be a better coach to franchises by having a playbook that respects how they differ from corporate or SMB clients at the very outset. But differences don’t have to equal weaknesses. Are you ready to draft a game plan that draws from the strengths of both franchisors and franchisees?

The Practical Guide to Franchise Marketing

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

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"Posted by MiriamEllis We couldn’t do it without you! In 2018, over 1,400 marketers responded to our..."

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Posted by MiriamEllis

We couldn’t do it without you! In 2018, over 1,400 marketers responded to our State of Local SEO industry survey. We all learned so much from your responses about the day-to-day realities of marketing local businesses. This year, we can do even better because your answers will give us all valuable comparative data to analyze, YoY.

Who can take the survey?

Anyone who markets local businesses in any way is eagerly invited. Whether you market a single location, work for an agency with some local business clients, or are an in-house SEO for a brand with thousands of locations, we would love your participation! Whether you do just a little local search marketing or a lot, are a novice or an adept, your insights have value.

What is the survey about?

Unlike a typical local ranking factors poll, The Local Search Marketing Industry Survey digs deep into marketers’ experiences with tactics, challenges, clients, Google, and the working environment. For example, we learned last year that:

90% of respondents felt Google’s emphasis on proximity was detrimental to SERP quality
62% felt there aren’t enough quality local search marketing training materials available
60% lacked a comprehensive review management strategy
49% felt utilization of Google Business Profile features were impacting local rank
35% had no link building strategy in place
17% of enterprises had no in-house SEO staff

With your help, we’ll see what’s changed and what hasn’t. There are fresh questions, too, which we hope will uncover new stories to spark new strategies for local brands and their marketers.

There will be four lucky winners!

Everyone is a winner with access to the data we’ll be sharing from this large survey. But we’d like to offer a little extra thank-you for your time and knowledge.

Every respondent who completes the full survey will be automatically entered for a chance to win one of four $50 Visa gift cards. Winners will be selected at random, and we hope they will use these gift cards to shop someplace local and awesome this holiday season!

Take the survey

Look forward to seeing the results in early 2020, when we compile them into our State of Local SEO 2020 Industry Report. Curious about last year’s insights? Check them out here, and thank you for participating!

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"“““““““““““““““““““““““““ Posted by MiriamEllis We couldn’t do it without you! In 2018, over 1,400..."

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Posted by MiriamEllis

Who can take the survey?

What is the survey about?

90% of respondents felt Google’s emphasis on proximity was detrimental to SERP quality
62% felt there aren’t enough quality local search marketing training materials available
60% lacked a comprehensive review management strategy
49% felt utilization of Google Business Profile features were impacting local rank
35% had no link building strategy in place
17% of enterprises had no in-house SEO staff

With your help, we’ll see what’s changed and what hasn’t. There are fresh questions, too, which we hope will uncover new stories to spark new strategies for local brands and their marketers.

There will be four lucky winners!

Everyone is a winner with access to the data we’ll be sharing from this large survey. But we’d like to offer a little extra thank-you for your time and knowledge.

Take the survey

"Posted by MiriamEllis Image credit: Dion GillardCan franchises make good digital marketing agency..."

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Posted by MiriamEllis

The Franchisor grants permission to others to operate under its trademark, selling approved goods and services supported by an operating system and marketing.

The Franchisee is the person or group paying the franchisor for the right to use the trademark and the benefits of the operating system and marketing.

Download The Practical Guide to Franchise Marketing

Roles and goals make franchises unique clients

Franchises can be just like that when there’s confusion over roles and goals. Read on to get a peek into the playbook we’ve prepared to help the team as a whole work better together:

This post is excerpted from our new primer: The Practical Guide to Franchise Marketing.